Warranty and Returns

Products for return may be: incorrectly ordered, no longer required, or have become faulty.

In all instances an RGA (Returned Goods Authority) must be issued by us prior to goods return, regardless of reason.

Goods returned to us without an RGA will be returned to you at your expense.

Goods to be returned that an RGA has been issued for must be received within 14 days of the RGA being issued. Goods returned later than 14 days with an RGA will be returned to you.

Goods returned incorrectly ordered or not required, must be in perfect resellable condition accompanied by the original invoice. Goods returned that you incorrectly ordered or no longer require are subject to a 15% restocking charge.
Images in our online store depict the typical product being ordered, however we may, at our discretion, supply equivalent replacement parts that will fit and serve an identical purpose to those depicted. This may include different brand, model, colour, shape or size. 

Under no circumstances   - will special order products be accepted for return. This includes but is not limited to spacovers
                                        & pillow headrests.

                                      - will freight charges be reimbursed.

                                      - will we accept products that show signs of installation or use, as they cannot be resold as new.

                                      - will we accept products returned without their original packaging intact.

All returned products will be checked for proper function prior to reimbursement. We have done everything we can to help you accurately order goods - if you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required - if in doubt, employ a competent spa technician.

All returned goods must be sent at your expense and are your responsibility until we receive them. We encourage the use of insured couriers for your protection.

Australian Spa Parts Pty Ltd accept no responsibility for any injury, loss, or damage resulting from the improper use of, improper application of, or malfunction of any goods we sell.

Our liability is restricted to the repair or replacement at our disretion, of goods supplied. Specific manufacturers warranties procedures and conditions apply.

Faulty goods returned for exchange will be examined for warranty. Please understand that warranty coverage is for manufacturers defects in material and/or workmanship. Damage or failure as a result of any other cause is not warrantable - this includes poor chemical maintenance, dirt and grit fouling goods, and physical damage. We check - date of purchase, any evidence of damage (physical, chemical), evidence of improper application or use. Parts returned with physical damage are not warrantable. If you received damaged goods from us, notification is required immediately. Do not install or use damaged goods - no warranty will be given for damaged goods showing evidence of use or installation. All warrantable goods will be replaced or a credit raised. No refund will be made. Electrical and electronic components must be fitted by a skilled and correctly qualified person to maintain warranty. Proof of installation via this person will be required for warranty returns. Goods returned with modifications will be returned to you at your expense. Goods returned that are found to have no fault, will be returned to you at your expense. All VALID warranted repaired or replaced goods will be returned to you at OUR expense.

Warranty on Products (from date of supply):

Waterway Pumps, Aquaflo Pumps - 2years
All other COMPLETE product - 1 year
All spare parts* - 6 months
All 2nd hand parts - 30 days
All Pillows, Standard Lamps, Mechanical Seals - 7 days
All Fuses - Nil Warranty - Guaranteed to be checked for continuity at the time of despatch.
Or as stated in the individual items description.

All conditions regarding installation and qualifications required and procedure for claims, as detailed in this section must be adhered to. 

*includes heater elements, sensors & switches, circuit boards & panels(other than Gecko), ozone lamps, pump parts, etc.

(a note on warranty - we have had the good fortune of very few problems resulting in the need for warranty claims to be submitted. So far, for the last 18months, there has been a total of 4 claims out of thousands of orders! - We sell quality products!)

Freight

We ship all goods via insured courier where practical. Many areas are not supported or are economically not viable. In these instances we ship via Australia Post. This includes all Overseas locations. Alternatively you may specify and organise your own carrier. We organise and ship all goods on your behalf - All shipments become the responsibility of the customer once picked up by the courier or posted with Australia Post. We endeavour to protect all goods against damage, Should transit damage occur, a damage claim with the carrier should be made. We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed isolated, not serviced, or for heavy, or large items. Any variation will require us to notify you prior to despatch. If you require insurance protection for parts sent via Australia Post, please notify us at the time of ordering so that we may accurately quote freight costs.
Please read the freight information from the link on the bottom left of the page.

Installation of supplied goods

It is assumed and required that a properly qualified and skilled person or company is employed in the installation of goods sold. All electrical components must be fitted by correctly qualified persons - proof of qualification and installer details will be required for any electrical/electronic component returned for warranty. If in doubt as to who is authorised to install these goods, contact us PRIOR to installation. DO NOT fit any electrical/electronic component yourself.

Pricing Policy

Whilst we endeavour to maintain correct listed pricing, prices are subject to change without notice and may vary from those advertised. We reserve the right to modify pricing with manufacturer price movements and the value of the Australian currency for imported goods. Any variation from the advertised price will require us to notify you prior to despatch.

Information Liability

Australian Spa Parts Pty Ltd will not accept responsibility for any injury, loss, or damage, as a result of any information sourced from our website - we endeavour to maintain an up to date, accurate and unbiased range of information pages relating to chemical care, spa buying information and manufacturers links and downloads. This information is provided as a resource for you, our customer, to help keep you informed on everything to do with spas. No information is intended to be misleading or false - if you find inaccurate information on our site, please contact us immediately so that we may correct it. If you find that a linked company or dealer is providing inaccurate information, please contact that company directly, as we are providing a link to their site as a service to our customers only.